To the frustration of many, capping is frequently as much of an art as it is a science. For this reason, it is important to have a strong relationship with your capping machine supplier not only before the purchase but after the purchase as well. Make sure the company you purchase your capping machinery from is expert in what they do. The best companies listen closely to their customers and match the needs of their customers with the right capping equipment for them. They also work with, educate and support their customers to enable them to quickly and seamlessly integrate their new capping machinery into their production process.
A Quality Capping Machine Supplier Recommends the Appropriate Capping Machine
Prior to your purchase, a capping machine supplier should be willing to receive and evaluate your cap and bottle samples to make sure they are recommending a capping machine that is well suited for all of your applications. They should be willing to demonstrate by video or some other means that the capping machine you plan to purchase will indeed close your caps properly and consistently.
A Quality Capping Machine Supplier will offer a Strong Warranty
You should confirm that the capping machine supplier you are working with offers a strong warranty as well as a money back guarantee. Unfortunately, it is a common occurrence in our industry for people to purchase capping equipment and then discover that what they have purchased does not work as expected. When they contact their supplier, they are told that the sale is final and they cannot return it for a refund. Here at Kinex Cappers®, we cannot imagine doing business this way. We are not happy unless our customer is happy. For this reason, if the capping machine we provide to a customer is not fully meeting their expectations, we will provide them with a full refund and we are happy to do so.
A Quality Capping Machine Supplier is Available as a Resource After the Sale
Another important reason to seek a strong relationship with your capping machine supplier is because they will be a very important resource for you after your purchase. Not only will you be purchasing replacement parts from this company, but you can also reach out to them for consultation and help with your capping related questions. We enjoy sharing our knowledge and expertise with our customers. We hear from many of our customers on a regular basis. We help them with questions such as how to use a bottle cap torque tester, or perhaps they have a new cap and bottle and they are hoping we can guide them through setting up and adjusting their capping machine to properly tighten the cap.
When you begin shopping for a new bottle capping machine, search not only for the best capping equipment that will meet your needs, but the best supplier that will be a resource for you now and in the future. It will make your purchase not only a good short term investment, but a great long term investment as well.