Warranty
Our warranty period is one year for all parts and labor. To review the complete details of our warranty policy, please see section 2 of our Terms and Conditions.
Returns
We have a 30 Day Return Policy. If you are not pleased with your purchase for any reason you can return it. We ask that you first contact customer service to authorize the return. To review the complete details of our Returns Policy, please see section 3 of our Terms and Conditions.
To be eligible for a full refund, your item must be in the same condition as you received it. It must also be packaged very well when returned to Kinex Cappers®.
There are certain situations where only partial refunds are granted: (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- We do not refund any shipping and packaging charges incurred on the original invoice.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the credit being issued.
Once a credit memo is issued, you can elect to leave the credit on your account to be used toward future purchases. Alternatively, you can request a refund. If a refund is requested, a credit will be applied to your credit card or a check will be issued within 30 days.
Shipping
To return your product, you should ship your product to:
Kinex Cappers LLC
Attn: Returns
6 Columbia Drive, Unit B
Amherst, NH, 03031
United States
Telephone number: 603-883-2400
You will be responsible for paying the shipping costs to return the item.
